After-sales Service Service
After-sales Service

 

After years of development, our company has established relatively perfect marketing network and after-sales service system. We not only aim to provide customers high-quality products and after-sales service, but also give them a strong guarantee for safe operation.  Up to December 31,2016, we have established 31 offices in Beijing, Shenyang, Jinan, Nanjing, Wuhan, Shenzhen, Urumchi, Haikou and other cities, and the service network has covered the whole country. 

Our company has competitive advantage in marketing network, technology and after-sales service.

Service Concepts: Quickly Respond and Efficiently Work

Service Personnel Configuration: Each office has a permanent professional after-sales technical service team which consists of specially trained  project management, technology, installation, debugging and maintenance personnel.

Response Mechanism: Respond within 1 hour and reach the station within 12 hours in general after receiving customers' repair report. Moreover, each office is equipped with vehicles, spare parts storage to guarantee customers' equipments being maintained timely.

Customer Training: Our company keeps providing customers professional training in technology,  theoretical knowledge, operation and maintenance.

Service Management: Our company has professional and intelligent CRM management system in which the information of stations, equipments and parts, history maintenance record, periodical maintenance tips can all be queried.